Questions & Answers

 Application Setup

Applications are set up within 24 hours - upon email receipt of scanned driving licence or passport.

Upon receipt of your application and proof of identity we shall email confirmation of your account details.  Original confirmation and receipted invoice shall be posted to you.

Do I have to pay VAT?

As our service is based in the UK, VAT at the standard rate is payable

What payment methods do you accept

We accept, cash, cheque/postal orders, bankers draft, bank (BACS/Wire) transfer and PayPal.

How often do you send mail to me?

We can send mail to you as often as you require. This should be indicated to us on page 2 of the application form. Our frequencies are daily, weekly or monthly.

Do you batch my mail or do you send it as individual items?

Mail is always bundled into an outer envelope. This is carried out for additional security and cost saving measures.

Are there any handling charges when you post my mail to me?

There are no handling charges when mail is sent on to you. All you pay for is the actual postage charge at our cost with the Royal Mail together with a £1 charge for the packaging. The postage costs are deducted from a ‘postage float’ that you will initially provide to us in addition to your subscription. We will send you a top-up request from time-to-time according to your usage.

Can you send mail overseas?

We can send mail to you wherever you are.

How often can I change my forwarding address?

Your forwarding address can be changed as often as required. For security and accuracy, we can only accept changes of address in writing to our Mail Department(by fax, post or e-mail).

How can I contact you?

Via telephone on 01788 555 066 or via email at

Do I have to subscribe for a year?

We also provide the service for a 6 month and 3 month duration. Please indicate your preference on your application form. Please note that the service will only operate under the period for which you have subscribed.

How long have you been providing this service?

We have been providing this service since 1988.